Thomas Ley
Continual Service Improvement (Automation, Process Improvement, etc) Management Best Practices
Presentation Synopsis: Key Message: Automation, process improvement, and other CSI inputs can and should come from all aspects of an organization. Some organizations have the benefit of teams to help drive this, but in most cases it falls on the teams or individuals themselves to spearhead and find the opportunities and work with peers, leaders, and others to bring ideas to life. This can be daunting, but if you don’t do it then either someone else will or processes, environments, infrastructure, etc. will stay behind the times.
Who will Benefit: Any level of professional or manager will benefit from the topic, the goal is to cover items relevant to all.
Outcomes: Ideas and motivation to find areas of improvement and tips on how to track and use this data to enhance your team!
Speaker Biography: Thomas is a Senior Director of Cloud Services Delivery with NTT DATA Services in Halifax. He has 15 years of experience in many areas of IT, with the bulk of his time being spent leading teams providing managed services for IT Operations (Service Desk, Field Services, Public and Private Clouds, etc). Thomas is a respected leader in IT Operations, Managed Services, and Leveraged/Shared Service Delivery. Through his experience and the expertise of his teams, they have directly or indirectly contributed millions of dollars in savings to his clients and organization.
Continual Service Improvement (Automation, Process Improvement, etc) Management Best Practices
Presentation Synopsis: Key Message: Automation, process improvement, and other CSI inputs can and should come from all aspects of an organization. Some organizations have the benefit of teams to help drive this, but in most cases it falls on the teams or individuals themselves to spearhead and find the opportunities and work with peers, leaders, and others to bring ideas to life. This can be daunting, but if you don’t do it then either someone else will or processes, environments, infrastructure, etc. will stay behind the times.
Who will Benefit: Any level of professional or manager will benefit from the topic, the goal is to cover items relevant to all.
Outcomes: Ideas and motivation to find areas of improvement and tips on how to track and use this data to enhance your team!
Speaker Biography: Thomas is a Senior Director of Cloud Services Delivery with NTT DATA Services in Halifax. He has 15 years of experience in many areas of IT, with the bulk of his time being spent leading teams providing managed services for IT Operations (Service Desk, Field Services, Public and Private Clouds, etc). Thomas is a respected leader in IT Operations, Managed Services, and Leveraged/Shared Service Delivery. Through his experience and the expertise of his teams, they have directly or indirectly contributed millions of dollars in savings to his clients and organization.
