Professional Development Summit 2024
  • Home
  • About Us
    • About Us
    • Contact Us
    • PDS Committee
  • Previous Events
    • 2023 Program >
      • Keynote - Shawn Kanungo
      • Scott McKenna
      • 2023 Session One >
        • Juliet Turpin
        • Ross Saunders
        • Chris Keevill
        • Natalie Ripp
      • 2023 Session Two >
        • Women in Technology Panel
        • Susan Power
        • Robert Newcombe
        • Greg Kirczenow
        • Zafar Muhammad
      • 2023 Session Three >
        • Agile Panel
        • Carlo Carandang
        • Graham MacDougall
        • Jessica Reid
        • Angela Arsenault
    • 2019 Program >
      • Opening Address - Chris Crowell
      • Mike Lipkin - Keynote
      • 2019 Session One >
        • Precious Williams
        • 2019 Robert Newcombe
        • Martin Davis
        • Women in IT Mini-Panel
        • Dawson Mossman
      • 2019 Session Two >
        • 2019 Susan Power
        • Doug Denny
        • Karla Pooley
        • Blockchain Mini Panel
        • Thomas Ley
      • 2019 Session Three >
        • Tracy Zwicker-Forbes
        • James Slupsky
        • Kim Scaravelli
        • Nachiket Parab
        • Chris Mitchell
    • 2018 Program >
      • Jim Harris Morning Keynote Speaker
      • Jim Harris Lunch Keynote Speaker
      • 2018 Session One >
        • Jean-Claude Beaudry
        • John Robertson
        • Chris Fullerton
        • Bill Carroll
        • Ian Ghent
      • 2018 Session Two >
        • Danielle Comeau
        • Stephen Smith
        • Martha Wenc
        • Andrew Pery
        • Mini-panel - Evolution of Technology
      • 2018 Session Three >
        • Charles Villanyi Bokor
        • Melanie Gallant
        • Mini-panel PM Stories
        • Tim Dickinson
        • James Slupsky
      • 2018 Session Four >
        • Perry McLeod
        • John Buckley
        • Emad Rizkalla
        • Michelle Murray
    • PDS 2017
    • PDS 2016
    • PDS 2015
    • PDS 2014
    • PDS 2013
    • PDS 2012
    • PDS 2011
Picture
Picture
Thomas Ley
Continual Service Improvement (Automation, Process Improvement, etc) Management Best Practices

​Presentation Synopsis:  Key Message: Automation, process improvement, and other CSI inputs can and should come from all aspects of an organization. Some organizations have the benefit of teams to help drive this, but in most cases it falls on the teams or individuals themselves to spearhead and find the opportunities and work with peers, leaders, and others to bring ideas to life. This can be daunting, but if you don’t do it then either someone else will or processes, environments, infrastructure, etc. will stay behind the times.

Who will Benefit: Any level of professional or manager will benefit from the topic, the goal is to cover items relevant to all.

Outcomes: Ideas and motivation to find areas of improvement and tips on how to track and use this data to enhance your team!

​

​Speaker Biography:  Thomas is a Senior Director of Cloud Services Delivery with NTT DATA Services in Halifax. He has 15 years of experience in many areas of IT, with the bulk of his time being spent leading teams providing managed services for IT Operations (Service Desk, Field Services, Public and Private Clouds, etc). Thomas is a respected leader in IT Operations, Managed Services, and Leveraged/Shared Service Delivery.  Through his experience and the expertise of his teams, they have directly or indirectly contributed millions of dollars in savings to his clients and organization.​



 Partner Associations Include:
Picture
Picture
Picture
Picture
Picture
2024
  • Home
  • About Us
    • About Us
    • Contact Us
    • PDS Committee
  • Previous Events
    • 2023 Program >
      • Keynote - Shawn Kanungo
      • Scott McKenna
      • 2023 Session One >
        • Juliet Turpin
        • Ross Saunders
        • Chris Keevill
        • Natalie Ripp
      • 2023 Session Two >
        • Women in Technology Panel
        • Susan Power
        • Robert Newcombe
        • Greg Kirczenow
        • Zafar Muhammad
      • 2023 Session Three >
        • Agile Panel
        • Carlo Carandang
        • Graham MacDougall
        • Jessica Reid
        • Angela Arsenault
    • 2019 Program >
      • Opening Address - Chris Crowell
      • Mike Lipkin - Keynote
      • 2019 Session One >
        • Precious Williams
        • 2019 Robert Newcombe
        • Martin Davis
        • Women in IT Mini-Panel
        • Dawson Mossman
      • 2019 Session Two >
        • 2019 Susan Power
        • Doug Denny
        • Karla Pooley
        • Blockchain Mini Panel
        • Thomas Ley
      • 2019 Session Three >
        • Tracy Zwicker-Forbes
        • James Slupsky
        • Kim Scaravelli
        • Nachiket Parab
        • Chris Mitchell
    • 2018 Program >
      • Jim Harris Morning Keynote Speaker
      • Jim Harris Lunch Keynote Speaker
      • 2018 Session One >
        • Jean-Claude Beaudry
        • John Robertson
        • Chris Fullerton
        • Bill Carroll
        • Ian Ghent
      • 2018 Session Two >
        • Danielle Comeau
        • Stephen Smith
        • Martha Wenc
        • Andrew Pery
        • Mini-panel - Evolution of Technology
      • 2018 Session Three >
        • Charles Villanyi Bokor
        • Melanie Gallant
        • Mini-panel PM Stories
        • Tim Dickinson
        • James Slupsky
      • 2018 Session Four >
        • Perry McLeod
        • John Buckley
        • Emad Rizkalla
        • Michelle Murray
    • PDS 2017
    • PDS 2016
    • PDS 2015
    • PDS 2014
    • PDS 2013
    • PDS 2012
    • PDS 2011