Professional Development Summit 2020
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    • 2023 Session One >
      • Employer Panel
      • Juliet Turpin
      • Ross Saunders
      • Chris Keevill
      • Natalie Ripp
    • 2023 Session Two >
      • Women in Technology Panel
      • Susan Power
      • Robert Newcombe
      • Greg Kirczenow
      • Zafar Muhammad
    • 2023 Session Three >
      • Agile Panel
      • Carlo Carandang
      • Graham MacDougall
      • Jessica Reid
      • Angela Arsenault
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  • Previous Events
    • 2019 Program >
      • Opening Address - Chris Crowell
      • Mike Lipkin - Keynote
      • 2019 Session One >
        • Precious Williams
        • 2019 Robert Newcombe
        • Martin Davis
        • Women in IT Mini-Panel
        • Dawson Mossman
      • 2019 Session Two >
        • 2019 Susan Power
        • Doug Denny
        • Karla Pooley
        • Blockchain Mini Panel
        • Thomas Ley
      • 2019 Session Three >
        • Tracy Zwicker-Forbes
        • James Slupsky
        • Kim Scaravelli
        • Nachiket Parab
        • Chris Mitchell
    • 2018 Program >
      • Jim Harris Morning Keynote Speaker
      • Jim Harris Lunch Keynote Speaker
      • 2018 Session One >
        • Jean-Claude Beaudry
        • John Robertson
        • Chris Fullerton
        • Bill Carroll
        • Ian Ghent
      • 2018 Session Two >
        • Danielle Comeau
        • Stephen Smith
        • Martha Wenc
        • Andrew Pery
        • Mini-panel - Evolution of Technology
      • 2018 Session Three >
        • Charles Villanyi Bokor
        • Melanie Gallant
        • Mini-panel PM Stories
        • Tim Dickinson
        • James Slupsky
      • 2018 Session Four >
        • Perry McLeod
        • John Buckley
        • Emad Rizkalla
        • Michelle Murray
    • 2017 Program >
      • Ted Graham Keynote Speaker
      • 2017 Executive Panel >
        • Fawn Annan - Moderator
        • Peter Burns
        • Sandra Cascadden
        • Roman Coba
        • Spiro Bokolas
        • Jeremy Wubs
      • 2017 Session One >
        • Dianne Gaudet
        • Kevin Schwenker
        • Brenda Fay
        • Matthew Leach
        • Jeremy McCurdy
      • 2017 Session Two >
        • Katalin Allen
        • Victor Zhu
        • Gary Cox
        • Robin Veinotte
        • Nathan Dennison
      • 2017 Session Three >
        • Ian MacNeil and Carrie Forbes
        • John Trites
        • Teri Fearn
        • Brian Fanning
        • Anas Aman
      • 2017 Session Four >
        • Victoria Mcintosh
        • John Robertson
        • Emily Hemlow
        • Jordan Kyriakidis
        • Patrick Rogers
    • 2016 Program >
      • 2016 Keynotes >
        • Jennifer Gillivan - Opening Keynote
        • Perry Monaco - Lunch Keynote
      • 2016 Session One >
        • Ian MacVicar
        • Natalie Doyle Oldfield
        • Victor Zhu
        • Grant Sullivan and Greg Foran
      • 2016 Session Two >
        • Livia Botyanszki Boss
        • Ron RIchard
        • Patricia Uptegrove
        • Dale Kehler and Lynn Clark
      • 2016 Session Three >
        • Catherine Vardy
        • Devin Cameron and Melissa Reid
        • Steve Caseley
        • Victoria McIntosh 2016
      • 2016 Session Four >
        • Louise Harris
        • Mike Frenette
        • Stephen Doiron
        • Tim Pratt
    • 2015 Program >
      • 2015 Session One
      • 2015 Session Two
      • 2015 Session Three
      • 2015 Session Four
    • 2014 Presentations
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    • 2012 Workshops
    • 2011 Presentations

Victor Zhu- Let Simplification Unleash the Potential 
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In the 21st century, everyone is in the technology business. Are you using technology to keep the lights on or to get closer to your customers? In September 2015, Halifax Regional Municipality’s ICT division launched its rebranded Self-service Portal across the organization. The new service portal offers 5000 employees a revolutionary change of their ICT online experience – modernized, consumerized, easy to use and simple to navigate! From ideation to fruition, Victor will showcase how his team’s creative and unique approach resulted in a 35% self-service adoption rate increase. This session will highlight how to keep a clear focus on “User Experience”, leverage cross departmental collaboration, conduct UX surveys, host ‘Lovers & Haters’ brainstorm workshops and interactive UATs. It will also include a live ‘behind-the-scenes’ portal demo that will inspire the audience to embark on a similar journey to maximize the value of a centralized service portal.

​BIO: 
Victor Zhu, Certified ITIL Expert, IT Service Management Coordinator with the Halifax Regional Municipality.

Victor Zhu, Certified ITIL Expert, IT Service Management Coordinator with the Halifax Regional Municipality.
Victor is an active and passionate speaker in the itSMF Canada Atlantic region, who has a wealth of knowledge and experience in IT Service Management process design, automation and governance. He is a strong advocate of ITSM best practices and has a forward-looking vision with hands-on expertise implementing and improving: incident management, request fulfillment, service level management, service catalog management, change management, knowledge management and CMDB. 


Victor values service-centric automation and user experience design. He is passionate about leading and driving the service and process transformation journey in both IT and business domains that deliver meaningful outcomes, true business value and exceptional process experience. He strives to leverage the modern age of ITSM trends to build a pragmatic Service Management practice that will remain relevant to the organization's future.




 Partner Associations Include:
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2023
  • Home
  • Registration
  • Program
    • 2023 Session One >
      • Employer Panel
      • Juliet Turpin
      • Ross Saunders
      • Chris Keevill
      • Natalie Ripp
    • 2023 Session Two >
      • Women in Technology Panel
      • Susan Power
      • Robert Newcombe
      • Greg Kirczenow
      • Zafar Muhammad
    • 2023 Session Three >
      • Agile Panel
      • Carlo Carandang
      • Graham MacDougall
      • Jessica Reid
      • Angela Arsenault
  • Keynote - Shawn Kanungo
  • Sponsor
  • About Us
    • About Us
    • Contact Us
    • PDS Committee
  • Previous Events
    • 2019 Program >
      • Opening Address - Chris Crowell
      • Mike Lipkin - Keynote
      • 2019 Session One >
        • Precious Williams
        • 2019 Robert Newcombe
        • Martin Davis
        • Women in IT Mini-Panel
        • Dawson Mossman
      • 2019 Session Two >
        • 2019 Susan Power
        • Doug Denny
        • Karla Pooley
        • Blockchain Mini Panel
        • Thomas Ley
      • 2019 Session Three >
        • Tracy Zwicker-Forbes
        • James Slupsky
        • Kim Scaravelli
        • Nachiket Parab
        • Chris Mitchell
    • 2018 Program >
      • Jim Harris Morning Keynote Speaker
      • Jim Harris Lunch Keynote Speaker
      • 2018 Session One >
        • Jean-Claude Beaudry
        • John Robertson
        • Chris Fullerton
        • Bill Carroll
        • Ian Ghent
      • 2018 Session Two >
        • Danielle Comeau
        • Stephen Smith
        • Martha Wenc
        • Andrew Pery
        • Mini-panel - Evolution of Technology
      • 2018 Session Three >
        • Charles Villanyi Bokor
        • Melanie Gallant
        • Mini-panel PM Stories
        • Tim Dickinson
        • James Slupsky
      • 2018 Session Four >
        • Perry McLeod
        • John Buckley
        • Emad Rizkalla
        • Michelle Murray
    • 2017 Program >
      • Ted Graham Keynote Speaker
      • 2017 Executive Panel >
        • Fawn Annan - Moderator
        • Peter Burns
        • Sandra Cascadden
        • Roman Coba
        • Spiro Bokolas
        • Jeremy Wubs
      • 2017 Session One >
        • Dianne Gaudet
        • Kevin Schwenker
        • Brenda Fay
        • Matthew Leach
        • Jeremy McCurdy
      • 2017 Session Two >
        • Katalin Allen
        • Victor Zhu
        • Gary Cox
        • Robin Veinotte
        • Nathan Dennison
      • 2017 Session Three >
        • Ian MacNeil and Carrie Forbes
        • John Trites
        • Teri Fearn
        • Brian Fanning
        • Anas Aman
      • 2017 Session Four >
        • Victoria Mcintosh
        • John Robertson
        • Emily Hemlow
        • Jordan Kyriakidis
        • Patrick Rogers
    • 2016 Program >
      • 2016 Keynotes >
        • Jennifer Gillivan - Opening Keynote
        • Perry Monaco - Lunch Keynote
      • 2016 Session One >
        • Ian MacVicar
        • Natalie Doyle Oldfield
        • Victor Zhu
        • Grant Sullivan and Greg Foran
      • 2016 Session Two >
        • Livia Botyanszki Boss
        • Ron RIchard
        • Patricia Uptegrove
        • Dale Kehler and Lynn Clark
      • 2016 Session Three >
        • Catherine Vardy
        • Devin Cameron and Melissa Reid
        • Steve Caseley
        • Victoria McIntosh 2016
      • 2016 Session Four >
        • Louise Harris
        • Mike Frenette
        • Stephen Doiron
        • Tim Pratt
    • 2015 Program >
      • 2015 Session One
      • 2015 Session Two
      • 2015 Session Three
      • 2015 Session Four
    • 2014 Presentations
    • 2013 Presentations
    • 2013 Workshops
    • 2012 Presentations
    • 2012 Workshops
    • 2011 Presentations