Professional Development Summit 2020
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    • 2019 Program >
      • Opening Address - Chris Crowell
      • Mike Lipkin - Keynote
      • 2019 Session One >
        • Precious Williams
        • 2019 Robert Newcombe
        • Martin Davis
        • Women in IT Mini-Panel
        • Dawson Mossman
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        • 2019 Susan Power
        • Doug Denny
        • Karla Pooley
        • Blockchain Mini Panel
        • Thomas Ley
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        • Tracy Zwicker-Forbes
        • James Slupsky
        • Kim Scaravelli
        • Nachiket Parab
        • Chris Mitchell
    • 2018 Program >
      • Jim Harris Morning Keynote Speaker
      • Jim Harris Lunch Keynote Speaker
      • 2018 Session One >
        • Jean-Claude Beaudry
        • John Robertson
        • Chris Fullerton
        • Bill Carroll
        • Ian Ghent
      • 2018 Session Two >
        • Danielle Comeau
        • Stephen Smith
        • Martha Wenc
        • Andrew Pery
        • Mini-panel - Evolution of Technology
      • 2018 Session Three >
        • Charles Villanyi Bokor
        • Melanie Gallant
        • Mini-panel PM Stories
        • Tim Dickinson
        • James Slupsky
      • 2018 Session Four >
        • Perry McLeod
        • John Buckley
        • Emad Rizkalla
        • Michelle Murray
    • 2017 Program >
      • Ted Graham Keynote Speaker
      • 2017 Executive Panel >
        • Fawn Annan - Moderator
        • Peter Burns
        • Sandra Cascadden
        • Roman Coba
        • Spiro Bokolas
        • Jeremy Wubs
      • 2017 Session One >
        • Dianne Gaudet
        • Kevin Schwenker
        • Brenda Fay
        • Matthew Leach
        • Jeremy McCurdy
      • 2017 Session Two >
        • Katalin Allen
        • Victor Zhu
        • Gary Cox
        • Robin Veinotte
        • Nathan Dennison
      • 2017 Session Three >
        • Ian MacNeil and Carrie Forbes
        • John Trites
        • Teri Fearn
        • Brian Fanning
        • Anas Aman
      • 2017 Session Four >
        • Victoria Mcintosh
        • John Robertson
        • Emily Hemlow
        • Jordan Kyriakidis
        • Patrick Rogers
    • 2016 Program >
      • 2016 Keynotes >
        • Jennifer Gillivan - Opening Keynote
        • Perry Monaco - Lunch Keynote
      • 2016 Session One >
        • Ian MacVicar
        • Natalie Doyle Oldfield
        • Victor Zhu
        • Grant Sullivan and Greg Foran
      • 2016 Session Two >
        • Livia Botyanszki Boss
        • Ron RIchard
        • Patricia Uptegrove
        • Dale Kehler and Lynn Clark
      • 2016 Session Three >
        • Catherine Vardy
        • Devin Cameron and Melissa Reid
        • Steve Caseley
        • Victoria McIntosh 2016
      • 2016 Session Four >
        • Louise Harris
        • Mike Frenette
        • Stephen Doiron
        • Tim Pratt
    • 2015 Program >
      • 2015 Session One
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      • 2015 Session Three
      • 2015 Session Four
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Victor Zhu
​A Sequel, Using Modern ITSM to Drive your Service Catalog Transformation
  

Presentation Synopsis:
This topic is a new episode after the successful breakout in PDS2016 – Halifax Regional Municipality showcased their modernized Service Catalog portal with creative design and simplification.
The past year, ICT department continued its journey to mature the Service Catalog Management practice. It collaboratively developed the Technical Service Catalog (TSC) providing an interface to manage and foster the growth of its enterprise-wide ICT business services for 5000 employees.
The speakers will share the design of the TSC and how it relates to the business service offering made available on their service portal. The TSC is regarded as the cornerstone for all internal operational works - it seamlessly connects to incident, change, request, knowledge, SDLC, project etc. This catalog allows ICT begin to phase out the acceptance of a significant portion of emails, instant messaging and in-person requests for work so that the department can obtain the full benefit of managing the work in a consistent fashion on its ServiceNow platform.

​Speaker’s Bio:
Victor Zhu, Certified ITIL Expert, IT Service Management Coordinator with Halifax Regional Municipality. Victor is one of the active and passionate speakers in itSMF Canada Atlantic region, with wealth of knowledge and experience in IT Service Management process governance and automation. Victor has developed a solid career path over the past decade in the ICT industry, focusing on the service value chain and the process eco system. Victor started his ServiceNow implementation journey since 2013. He is the lead in ITSM process design and automation, with a strong vision and hands on experience in implementing and improving: incident management, request fulfillment, service level management, service catalog management, change management, knowledge management, CMDB and Continual Service Improvement. Victor values “service-centric automation” and “user experience”. He strives to leverage the modern age of ITSM trend to build a pragmatic Lean Service Management practice within the organization to remain relevant into the future.


 Partner Associations Include:
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2023
  • Home
  • Registration
  • Program
    • 2023 Session One >
      • Employer Panel
      • Juliet Turpin
      • Ross Saunders
      • Chris Keevill
      • Natalie Ripp
    • 2023 Session Two >
      • Women in Technology Panel
      • Susan Power
      • Robert Newcombe
      • Greg Kirczenow
      • Zafar Muhammad
    • 2023 Session Three >
      • Agile Panel
      • Carlo Carandang
      • Graham MacDougall
      • Jessica Reid
      • Angela Arsenault
  • Keynote - Shawn Kanungo
  • Sponsor
  • About Us
    • About Us
    • Contact Us
    • PDS Committee
  • Previous Events
    • 2019 Program >
      • Opening Address - Chris Crowell
      • Mike Lipkin - Keynote
      • 2019 Session One >
        • Precious Williams
        • 2019 Robert Newcombe
        • Martin Davis
        • Women in IT Mini-Panel
        • Dawson Mossman
      • 2019 Session Two >
        • 2019 Susan Power
        • Doug Denny
        • Karla Pooley
        • Blockchain Mini Panel
        • Thomas Ley
      • 2019 Session Three >
        • Tracy Zwicker-Forbes
        • James Slupsky
        • Kim Scaravelli
        • Nachiket Parab
        • Chris Mitchell
    • 2018 Program >
      • Jim Harris Morning Keynote Speaker
      • Jim Harris Lunch Keynote Speaker
      • 2018 Session One >
        • Jean-Claude Beaudry
        • John Robertson
        • Chris Fullerton
        • Bill Carroll
        • Ian Ghent
      • 2018 Session Two >
        • Danielle Comeau
        • Stephen Smith
        • Martha Wenc
        • Andrew Pery
        • Mini-panel - Evolution of Technology
      • 2018 Session Three >
        • Charles Villanyi Bokor
        • Melanie Gallant
        • Mini-panel PM Stories
        • Tim Dickinson
        • James Slupsky
      • 2018 Session Four >
        • Perry McLeod
        • John Buckley
        • Emad Rizkalla
        • Michelle Murray
    • 2017 Program >
      • Ted Graham Keynote Speaker
      • 2017 Executive Panel >
        • Fawn Annan - Moderator
        • Peter Burns
        • Sandra Cascadden
        • Roman Coba
        • Spiro Bokolas
        • Jeremy Wubs
      • 2017 Session One >
        • Dianne Gaudet
        • Kevin Schwenker
        • Brenda Fay
        • Matthew Leach
        • Jeremy McCurdy
      • 2017 Session Two >
        • Katalin Allen
        • Victor Zhu
        • Gary Cox
        • Robin Veinotte
        • Nathan Dennison
      • 2017 Session Three >
        • Ian MacNeil and Carrie Forbes
        • John Trites
        • Teri Fearn
        • Brian Fanning
        • Anas Aman
      • 2017 Session Four >
        • Victoria Mcintosh
        • John Robertson
        • Emily Hemlow
        • Jordan Kyriakidis
        • Patrick Rogers
    • 2016 Program >
      • 2016 Keynotes >
        • Jennifer Gillivan - Opening Keynote
        • Perry Monaco - Lunch Keynote
      • 2016 Session One >
        • Ian MacVicar
        • Natalie Doyle Oldfield
        • Victor Zhu
        • Grant Sullivan and Greg Foran
      • 2016 Session Two >
        • Livia Botyanszki Boss
        • Ron RIchard
        • Patricia Uptegrove
        • Dale Kehler and Lynn Clark
      • 2016 Session Three >
        • Catherine Vardy
        • Devin Cameron and Melissa Reid
        • Steve Caseley
        • Victoria McIntosh 2016
      • 2016 Session Four >
        • Louise Harris
        • Mike Frenette
        • Stephen Doiron
        • Tim Pratt
    • 2015 Program >
      • 2015 Session One
      • 2015 Session Two
      • 2015 Session Three
      • 2015 Session Four
    • 2014 Presentations
    • 2013 Presentations
    • 2013 Workshops
    • 2012 Presentations
    • 2012 Workshops
    • 2011 Presentations