Tim Pratt- Giving Your Client “What They Ask For”
Giving your client “what they ask for” not only denies them the access to the expertise of your team but decreases both revenue and customer loyalty. It is the job of a BA to ensure the client gets not what they ask for, but what they need.
Key learning objectives:
• Understanding that initial solutions proposed by clients are often not the best solutions.
• Proper requirements elicitation activities unearth requirements that the client either did not recognize or had thought impossible to fulfill.
• Viewing requirements in light of the client’s overall operational environment creates better solutions and future opportunities.
• Driving beyond initial reflexive solutions creates revenue opportunities for consultants and exceptional solutions for clients.
• Opportunities to propose enhanced solutions and future projects exist throughout the requirements management lifecycle.
• Business analysts will need to negotiate with clients and internal project managers in order to be able to explore and propose creative solutions. Win these negotiations, the gains are worth the effort.
Target audience: Business Analysts, Project Managers, and IT Sales Leaders
BIO:
Tim has been providing IT and Business Analysis services in the Halifax area for almost 20 years. He enjoys the challenge of providing tailored solutions for his clients. Tim started his career working for a mid-sized Chartered Accounting firm then as an independent consultant customizing software to optimize client operations across a wide range of industries. He then joined ING Real Estate Canada to help create business intelligence and operational reporting solutions and is now a member at CGI where he continues to enjoy the challenge of helping clients find innovative solutions that meet business requirements in ways that exceed expectations.
Key learning objectives:
• Understanding that initial solutions proposed by clients are often not the best solutions.
• Proper requirements elicitation activities unearth requirements that the client either did not recognize or had thought impossible to fulfill.
• Viewing requirements in light of the client’s overall operational environment creates better solutions and future opportunities.
• Driving beyond initial reflexive solutions creates revenue opportunities for consultants and exceptional solutions for clients.
• Opportunities to propose enhanced solutions and future projects exist throughout the requirements management lifecycle.
• Business analysts will need to negotiate with clients and internal project managers in order to be able to explore and propose creative solutions. Win these negotiations, the gains are worth the effort.
Target audience: Business Analysts, Project Managers, and IT Sales Leaders
BIO:
Tim has been providing IT and Business Analysis services in the Halifax area for almost 20 years. He enjoys the challenge of providing tailored solutions for his clients. Tim started his career working for a mid-sized Chartered Accounting firm then as an independent consultant customizing software to optimize client operations across a wide range of industries. He then joined ING Real Estate Canada to help create business intelligence and operational reporting solutions and is now a member at CGI where he continues to enjoy the challenge of helping clients find innovative solutions that meet business requirements in ways that exceed expectations.
