Martha Wenc
Jazz Aviation
ITIL Configuration Management
Presentation Synopsis: As part of the team responsible for implementing ITIL process improvements within Jazz Aviation, this case study will illustrate our real-world experience implementing ITIL in a smaller organisation with limited resources.
Implementing a true Configuration Management System is a daunting endeavour. Many companies have been challenged by the proliferation of user devices and the ever increasing pace of change. For Jazz Aviation one recent challenge has been the introduction of corporate tablets, moving IT outside of the office and into the business. Providing service to employees who are rarely within the office environment and constantly on the move is tricky. More than doubling the number of supported user devices with no increase in headcount is challenging. Ensuring every pilot has a working device each time they board an aircraft requires cooperation across departments and built in contingencies to keep everything flying on schedule.
Speaker’s Bio: Winner of 2012 Pink Elephant Case Study Of The Year, with years of presentation experience at events large and small throughout North America and in London, UK. Martha Wenc is a certified Six Sigma Black Belt, Lean trainer, Meyers Briggs facilitator, ADKAR Change Manager, and ITIL Expert with years of process development contribution in commercial aviation.
Martha, along with the Jazz IT team, have introduced ITIL to the organization and instituted a toolset that has moved the organization significantly forward in its ITIL Service Management maturity.
Jazz Aviation
ITIL Configuration Management
Presentation Synopsis: As part of the team responsible for implementing ITIL process improvements within Jazz Aviation, this case study will illustrate our real-world experience implementing ITIL in a smaller organisation with limited resources.
Implementing a true Configuration Management System is a daunting endeavour. Many companies have been challenged by the proliferation of user devices and the ever increasing pace of change. For Jazz Aviation one recent challenge has been the introduction of corporate tablets, moving IT outside of the office and into the business. Providing service to employees who are rarely within the office environment and constantly on the move is tricky. More than doubling the number of supported user devices with no increase in headcount is challenging. Ensuring every pilot has a working device each time they board an aircraft requires cooperation across departments and built in contingencies to keep everything flying on schedule.
Speaker’s Bio: Winner of 2012 Pink Elephant Case Study Of The Year, with years of presentation experience at events large and small throughout North America and in London, UK. Martha Wenc is a certified Six Sigma Black Belt, Lean trainer, Meyers Briggs facilitator, ADKAR Change Manager, and ITIL Expert with years of process development contribution in commercial aviation.
Martha, along with the Jazz IT team, have introduced ITIL to the organization and instituted a toolset that has moved the organization significantly forward in its ITIL Service Management maturity.
