Louise Harris- Valuable and Effective Change
Have you experienced the challenge of implementing technology or process changes that just don't achieve optimum user adoption and don't deliver the expected business benefits? Along with personal motivation, stakeholder confidence in their ability to make or sustain the change are critical success factors for achieving optimum benefit from technology and process changes. In addition, many are finding the experience of the change preparation journey itself has a significant impact on stakeholder motivation and confidence and consequently the quality and fit of the solution design. Inspired by successful customer journey mapping used by UX design experts, Stakeholder Change Journey mapping visually links change preparation activities with change results. It enables you to easily identify priority change preparation activities that are insufficient or too convoluted. It provides a cohesive framework to streamline your stakeholder change preparation plans, asses risk and reduce unanticipated hitches. Best of all, it is an excellent project communication tool for executive, project managers and impacted staff. Using input from the audience on key change preparation challenges, this presentation will walk you through mapping a stakeholder change journey. You will have the opportunity to discover and discuss the value of using this mapping tool. By the end of this session you will be motivated to give it a try in your environment.
BIO:
Louise's passion is helping people design and implement valuable and effective change in their organizations. For over 25 years she has led and advised the development and implementation of technological, process and organization structure change initiatives primarily in health care and financial administration. She has always had a people centric focus with the view that the point of any change initiative is to enable organizations and individuals to be more effective. During the past 6 years Louise has helped people in various project and change management roles apply visual modelling techniques to scope and plan enterprise-wide change initiatives that provide clear stakeholder value and motivate employee and external partner commitment.
BIO:
Louise's passion is helping people design and implement valuable and effective change in their organizations. For over 25 years she has led and advised the development and implementation of technological, process and organization structure change initiatives primarily in health care and financial administration. She has always had a people centric focus with the view that the point of any change initiative is to enable organizations and individuals to be more effective. During the past 6 years Louise has helped people in various project and change management roles apply visual modelling techniques to scope and plan enterprise-wide change initiatives that provide clear stakeholder value and motivate employee and external partner commitment.
