Session One

10:25 – 11:25
Track A
Ian MacVicar 
Cognitive Traps in Security Planning
Room 202

Track B
Natalie Doyle Oldfield
Increase Revenue & Deepen Customer Loyalty
Room 203

Track C
Victor Zhu
Let Simplification Unleash the Potential: Embracing User-Centred Design in Self-Service Portal
Room 204
New Professionals (New!)

Track D
Grant Sullivan, Greg Foran 
Panel Discussion - Experienced Executives
Career Advice I’d Give My Younger Self
Room 205

 Partner Associations Include:
2023