Session 1

9:30 – 10:30

Peter Morin

Darcy Benoit

Kevin Schwenker

Title

Social Networking: business opportunity or security threat

Expanding your business to mobile devices

What virtual teams need to deliver value

Troubled Projects – Rescue and Recovery

Abstract

Business relationships brought on by social networking can bring benefits to your organization. Too often, they can also bring malware, viruses, phishing, worms, social engineering threats, theft of data, etc. Social networking sites such as Facebook and Twitter represent a large community of users. Users who may be prone to trust and unknowingly respond to the content—accepting invitations, entering account or other private information, and clicking on links. Cybercriminals exploit this trust to steal sensitive data, money, or computing resources.

This presentation discusses the use of social network websites by cybercriminals and the vulnerabilities they use to bypass your organization’s security. During this presentation, we will also review the possible controls that can be put in place to better protect your organization’s data while still reaping the benefits of social networking.

After completing this training, you should be able to:

• Understand the security risks of social networking

• Controls that can be put in place to protect organizations

There has been a massive increase in mobile devices over the past several years, including a significant uptake in the smart phone market, as well as a parallel uptake in the handheld computing and tablet space. Although mobile phones and smart phones give us a window into the Internet, that window is not the same as our computer screens. How people work on their mobile devices and how they interact with the information that they receive on their devices can be very different than how they work on their computer. As such, the presence of a business in the mobile space must be tailored for that space. Simply relying on a copy of a corporate home page to be your mobile web presence is a recipe for trouble.

This talk with begin with an overview of the mobile market and how the market has changed over the past several years. There will be some focus on the younger generation and how they have “grown up digital”, and an explanation of why it is so important for companies to be in the mobile space. The talk will then go on to explain the different mobile areas that can be approached (tablets/mobile devices/smart phone) and take the audience through a quick review of how Acadia University began their mobile presence though the iAcadia iPhone app.

The talk will then delve further into the area of customized mobile apps for company business, and how some companies can utilize the mobile space in their business practices.

Making virtual teams work isn’t easy. I love most things about the virtual team atmosphere – no travel, ramped up productivity, no geographic boundaries, an opportunity for collaboration and enhanced creativity, autonomy, and no need to dress for work (unless I intend to use the webcam)! But as much as I love working virtually, it’s certainly not without its challenges.

The dynamics of working in a team are more complex than working alone. And virtual team dynamics are more complicated still. Routine tasks such as scheduling a meeting can become complex and cause interpersonal friction when the team is strung out across widely differing time zones – and one person’s day is starting as another’s is ending.

A simple email exchange can go awry due to cultural misunderstandings, divergent senses of humour, or differing understandings of the subject at hand or outcome required. Or worse, email piles on top of email as clarity and closure are sought on a key project output and one or more of the team members is unavailable to participate and respond in a timely fashion. And tension builds when a deadline is missed by one team member. Or when information needed in one place sits on a desk in another place because there’s no team code or routine mechanism to share knowledge.

To deliver value, virtual teams need the answers to these questions:

· What kind of leadership will build trust and foster the communication needed?

· What kind of team member competencies will build rapport and strong relations to weather the distance?

· What kind of technology, methods and tools will enable the virtual team to deliver on its promise?

Dynamic and interactive, this workshop will give participants the insights and tools for leading and participating in successful virtual teams.

There are many schools of thought on the rescue of troubled projects, with 5-step, 7-step and 10-step “programs”. This session explores some of the dynamics of rescue and recovery: signs of projects in trouble; how re-planning differs from planning; reigning in communications chaos; stopping the blame game; political resistance and power struggles; geographically and culturally distributed teams; etc.

The key messages are:

• most of us have experienced troubled projects and can contribute to recovery;
• troubled projects require a different approach than planning and kicking off a new project;
• recovery of a troubled project is an exercise in organizational change – it’s important to understand how people respond to change and the ways they may be attached to the old project culture.

Bio

Peter Morin is a Information Security Team Lead with Bell Aliant where he is responsible for managing security planning, vulnerability assessments, security event management and incident response. His position with Bell Aliant focuses on penetration testing, application code analysis, malware analysis, and developing standards for secure application development. Peter has over

15 years of in-depth information technology experience in the fields of enterprise computing and networking with an emphasis on IT security, application development, business continuity, incident response and forensics. Prior to Bell Aliant, Peter was a Senior Manager with KPMG LLP and Ernst & Young LLP’s IT Security & Forensic practices. Peter is a frequent speaker on the subject of information security, penetration testing, malware analysis and forensics and has presented at numerous events held by the HTCIA, Blackhat/DefCon, PMI, Computer Security Institute, Interop, SANS, and ISACA.

Darcy Benoit is an Associate Professor in the Jodrey School of Computer Science at Acadia University. His research focuses on mobile and ubiquitous computing and in Internet measurement. Darcy spearheaded the iAcadia iOS Application released in the Apple App store last fall, and is currently working on a new version of the iAcadia application with several students. He is also the lead faculty member for the Mobile and Ubiquitous Computing specialization at Acadia University. While not at work, Darcy spends time with his two kids and racing slot cars.

As a national trainer for CMC-Canada, Kevin has taught hundreds of management consultants in introductory and advanced courses for the CMC designation since 1996. In 2001 he was part of the team that introduced the leading edge national program, The Essentials of Management Consulting, which he continues to deliver in North America and around the world, both over the internet and in co-located private workshops.

Kevin has led and participated in virtual teams and virtual team training since the mid 90’s as part of his work. A key part of the Essentials program over the internet, is the formation of virtual learning teams that work together over the three month program. As part of the course, tools and techniques have been put together by Kevin to help these teams succeed – and coaching interventions provided when the teams experience challenges that they can’t sort out themselves.

Kevin also led the team which wrote “Management Consulting: An Introduction to the Methodologies, Tools and Techniques of the Profession”, part of the CMC-Canada Common Body of Knowledge that was published in April 2010. In addition to his full time consulting activities, Kevin is a part-time instructor in the MBA program at the Sobey School of Business, Saint Mary’s University, in Halifax, Canada, and an Adjunct Professor with the privately-held SMOT School of Management in Chennai, India.

Kevin is returning for his second consecutive year at the PD Summit. He led off the British Columbia Institute’s Consulting Conference 2010 and during the past 6 years has delivered workshops and seminars on management consulting topics internationally as far afield as, Bratislava, Kochi, Milan Prague and Vienna. Kevin became a CMC in 1991 and was awarded his FCMC in 1999. He has been consulting in strategy and human resources since 1986.

Gail Mitchell, PMP, has over 25 years of experience ensuring critical business change. Gail’s expertise in project management and oversight includes turnarounds; new commercialization; project reviews and audits; development of PM guidelines and capability; and accountability for the project profitability. Gail is an experienced negotiator of complex service contracts. She’s delivered business results in North America and Asia.

A special interest in the convergence of construction and IT project management led Gail to develop Project Management curriculum specific to the construction sector. Gail’s delivery of this course has consistently sold-out.

Gail just completed her term as the PMI-NB Past-President.